OPEN SOURCE COLLABORATION & INTEGRATION
Solutions
Table of contents
MindTouch Deki — the open source platform for enterprise integration & collaboration
MindTouch Deki Enterprise is the best solution for sharing knowledge, information and files in the enterprise while preserving IT governance. Using MindTouch Deki Enterprise you will be able to “webify” existing applications and bridge IT infrastructure in a common easy to use interface. MindTouch Deki Enterprise is designed to be deployed in mission critical environments and provides a safe collaborative surface for users of various aptitude levels to interact with databases and applications to create mashups, dynamic reports or dashboards. We give power to the people, but keep control in IT! The following information outlines how MindTouch Deki will improve your enterprise and departments.
Sales Departments
Providing a company’s life blood - revenue - makes sales one of the most important, and often most vocal, constituent groups. Information they need to deliver that revenue stream most effectively may come from a variety of data sources. Often in a large organization the sales force may not even be aware of all the resources they have at their disposal. Or when they do, they spend a lot of time bouncing around between applications, say, to pull together data they need to close a sale or to provide reporting information that management mandates. Collaborative intelligence can enable members of the sales team to coordinate their actions closely with relevant teams within the organization ultimately creating business success.
MindTouch Deki can be used to integrate and organize data for improved collaboration within sales teams and between the sales team and other parts of the organization. With it, for instance, a sales person could view, without searching, breaking or important news about a prospect in their pipeline, or quickly see inventory, order and trouble ticket status while talking on the phone with a client.
Sales management will love MindTouch Deki too. Sales results, whether in aggregate or by individual, along with productivity indicators (ex: pipeline data, average sales cycle, etc.) and factors that can impact sales productivity, such as inventory levels and backlogs, can all be brought together into a single consolidated view. Standard reports can easily be laid out so that your sales people spend less time reporting and more time focused on what you really want them to do, selling and closing deals.
If you would like to learn more about how MindTouch Deki can improve the efficiency and performance of your sales team contact us and we will send you more information and talk through specific customer use cases.
Marketing Departments
One of the ways marketing teams are trying to gain a competitive edge today is by looking for clever and meaningful ways to leverage Web 2.0 to engage target audiences by building community. This can become an especially painful task when they wish to weave their Web 2.0 initiatives into existing company Web sites and applications. Collaborative intelligence is the first step toward easing the pain with the ability to create, contribute to, and harness the power within networks of employees, clients and partners.
MindTouch Deki changes that by providing them with a ready made tool that doesn’t cost a fortune or burden their IT departments with implementation and integration tasks. Neither does it compromise creativity nor data security in any way.
If efficiency and productivity are important to you contact us and we will send you more information and talk through specific customer use cases.
Knowledge Workers
Knowledge workers exist throughout your organization, from product management, to marketing, to engineering, to finance, to name but a few. While their specific information needs may vary widely, today virtually all require data from disparate sources and have a desire to collaborate and communicate more effectively within and outside their workgroups.
These “top talent” employees, and often your more sophisticated computer users, will appreciate MindTouch Deki’s ease of use, which will allow them to tune templates provided by IT or create their own views of data to meet changing or ad hoc needs. IT will appreciate not “getting the call” and the fact that the security procedures they’ve crafted will not be circumvented.
Your company’s subject matter experts are especially valuable resources. MindTouch Enterprise provides an excellent vehicle for capturing their wisdom and making it readily available to those who would benefit most from it, both now and into the future.
If capturing tacit knowledge and maintaining a participatory knowledgebase are important to you contact us and we will send you more information and talk through specific customer use cases.
Enterprise Wide
Are your business departments satisfied with the collaborative tools being delivered by the IT department? Are you?
Collaboration and data integration has been a major challenge for enterprises for years. With the spread of Web 2.0 through the enterprise the problem has become increasingly complex. As new Web 2.0 applications are added to the mix the enterprise is turning into a more disconnected hodge-podge of data and application silos with varying degrees of IT governance and security. Award-winning MindTouch Deki helps mitigate this problem and enables the IT department to deliver the 2.0 technologies and services to the business departments while still maintaining IT governance.
MindTouch Deki installs in minutes and delivers value out-of-the-box in the form of enterprise wiki collaboration. Companies can stop wasting time and money on complex systems for integration and data delivery vehicles. With MindTouch Deki IT managers can quickly and easily integrate existing directory services, enterprise systems, Web 2.0 applications/services and data sources.
Information from internally developed and third-party purchased enterprise systems, fee and free online services, and Web 2.0 applications can all be integrated and presented to users without programming languages and without hassle. Immediate collaboration is made possible within workgroups, between workgroups and throughout your organization regardless of regional location- as well as with customers, prospects, and partners around the globe - all while fully maintaining your strict IT security standards.
MindTouch Deki is very different from typical wikis, collaboration solutions and enterprise portals you may have heard of or are considering. MindTouch Deki is an open source collaboration, integration and application development platform that connects people, systems, services, and data stores. Users, regardless of native language can now organize data and systems in ways to best suit their needs. MindTouch Deki is a powerful engine that drives more than just collaboration -- it allows users to shape the technology to their processes and existing infrastructure to enable them to realize more value from their existing IT assets.
While IT staffers may be the ones primarily tasked with creating templated data views and collaboration layouts using MindTouch Deki, it has been designed to be simple enough that power users can set up their own views or further customize what IT has provided to even better meet their unique or changing needs. Without writing a line of code, MindTouch Deki enables limitless solutions for the IT Professional, Technical Support, Sales & Marketing teams and Knowledge workers throughout any organization.
If quickly deploying a secure, scalable and effective collaboration solution that everyone will love to use is important to you contact us and we will send you more information and talk through specific customer use cases.
IT Departments
To be competitive today, companies must have information and have it fast if they want to survive and thrive. IT is the front line for data integration and information delivery requests. Yet with a tight economy, limited staffing yet seemingly unlimited project requests, the IT department must constantly play the role of juggler and triage nurse, getting few kudos in the process.
MindTouch Enterprise can change that or at least significantly lessen the burden. IT personnel can quickly integrate then present and share information between previously non-integrated internal applications, as well as virtually any online service or data source - all without programming skills, special training or the need to hire outside consultants. User’s information and collaboration needs can quickly, and securely, be met.
If maintaining IT Governance while still meeting the demands of your business departments are important to you contact us and we will send you more information and talk through specific customer use cases.
Tech Support Departments
While tech support may not be unique in their desire to integrate data and collaborate to be more effective in their jobs, they do have some unique challenges. One is that when you have a customer on the phone with a hot problem, you often need information fast. The quicker they can solve that customer’s issue the happier the customer is, as well as those next in the queue waiting to be helped. And resolving more problems without increasing staff makes upper management happier as well.
MindTouch Enterprise can be used to create integrated views of data from a variety of sources and allow those in the hot seat - on the phone with irate clients - to benefit from what teammates across the office, or across the globe, have already learned or to collaborate to get timely assistance.
If capturing support solutions and best practices in an easy to use, searchable and highly reusable knowledge base is something you are interested in contact us and we will send you more information and talk through specific customer use cases.
Application Developers
MindTouch Deki is a compelling offering for software development teams on several levels. The most common usage is for improving collaboration during the 
software development life cycle. Many software development companies and projects use MindTouch Deki to power their online developer communities. Also, there are many development teams that use the robust enterprise web-framework to ease the burden of developing new applications.
MindTouch Deki is commonly used within software development teams for writing and sharing software specifications, surfacing code repository logs, mashing up bug tracking and sharing sample code. Users can register external code repositories and mashup the logs with their favorite bug tracking systems to provide a common interface to these applications alongside additional information such as calendars and file attachments. MindTouch Deki has syntax highlighting for over 15 programming languages.
If you're using MindTouch Deki for an online community you'll find it has all the user and content management tools you'll need to power a large scale developer community. Ask Mozilla, they're a MindTouch customer and they power one of the largest and most popular developer communities on the Internet with MindTouch Deki.
When developing software applications developers often find themselves integrating the same systems over and over and rewriting a lot of the same basic functionality. Companies and software development teams are finding that by using MindTouch Deki for the underlying web-service framework they can accelerate their software development and increase their code reuse.
If code reuse, time to market, and scalable architectures are something you are concerned with contact us and we will send you more information and talk through specific customer use cases.
Systems Integrators
MindTouch Deki is often used to "webify" legacy systems and is frequently embedded into existing applications or technology infrastructures to provide a more flexible and easy to use collaboration layer. This makes MindTouch Deki a fantastic addition to a Systems Integrators toolkit and product catalog.
Systems integrators (SIs) ranging from large multi-nationals, like ABB, to smaller boutiques, like Elvenite, Tinval, and others are using MindTouch to deliver the "2.0" to the IT infrastructure of their existing customers. This provides System integrators and Value Added Resellers a unique opportunity to sell light-weight integration and collaboration to their existing customers and to develop new customers.
If you are a Consultant or Systems Integrator and you are interested in learning more about extracting additional revenue and delivering more value contact us. We have a partner program that has proven successful in creating additional revenue with many other companies in the United States, Europe, Asia and Canada.
Powered by MindTouch Deki Enterprise Edition v.8.08 RC1